Returns & Refunds

At Newsome DIY, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains how returns, refunds, and related matters are handled when you shop with us.

This policy applies to all purchases made through https://newsomediy.com.

1. 30-Day Return Policy

You have the right to request a return or refund within 30 days of receiving your order.

The 30-day period starts from the date the item is delivered to your specified delivery address.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item should be returned in its original packaging where possible

  • Proof of purchase or order confirmation must be provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered after delivery

  • Products marked as non-returnable on the product page

  • Items returned outside the 30-day return period

Where applicable, non-returnable items will be clearly identified before purchase.

4. How to Request a Return

To initiate a return or refund request, please contact us by email at:

contact@newsomediy.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Our customer support team will provide you with return instructions. Items returned without prior authorisation may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked delivery service

  • Newsome DIY is not responsible for items lost or damaged during return transit

6. Refunds

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within a reasonable timeframe after approval

Original shipping charges are non-refundable unless required by law.

7. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.

Where appropriate, we will arrange:

  • A replacement, or

  • A full refund, including return shipping costs

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment provider

  • Contact your payment provider, as processing times vary

  • If the issue persists, contact us at contact@newsomediy.com

9. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

10. Contact Information

For all returns and refund enquiries, please contact:

Newsome DIY 1a Church Ln Newsome, Huddersfield HD4 6JE United Kingdom
Email: contact@newsomediy.com