Order & Payment Policy

This Order & Payment Policy explains how orders are placed, processed, and paid for when shopping with Newsome DIY. By placing an order on our website, you agree to the terms outlined below.

1. Placing an Order

Orders can be placed directly through our website at https://newsomediy.com.
When you place an order, you confirm that:

  • All information provided is accurate and complete

  • You are authorised to use the payment method provided

Once an order is submitted, you will receive an order confirmation email acknowledging receipt of your order.

2. Order Acceptance

Placing an order constitutes an offer to purchase.
An order is considered accepted only when:

  • Payment has been successfully processed, and

  • An order confirmation has been issued

We reserve the right to refuse or cancel any order, including in cases of:

  • Payment authorisation failure

  • Pricing or listing errors

  • Stock unavailability

  • Suspected fraud or unauthorised activity

If an order is cancelled, any payment taken will be refunded to the original payment method.

3. Pricing

All prices displayed on our website are in GBP (£) unless stated otherwise.
Prices include applicable taxes unless clearly indicated.

We reserve the right to:

  • Update prices at any time

  • Correct pricing errors

  • Withdraw products without prior notice

4. Payment Methods

We accept secure online payments through approved third-party payment providers.
Available payment methods may include debit cards, credit cards, and other online payment options displayed at checkout.

All payments are processed securely. Newsome DIY does not store full payment card details.

5. Payment Security

We use industry-standard security measures to protect payment information.
Payment data is encrypted and handled directly by trusted payment providers in accordance with their security and compliance standards.

6. Order Processing

Orders are processed during business hours and within the stated handling time outlined in our Shipping Policy.

Order processing times may vary depending on product availability and order volume.

7. Failed or Declined Payments

If a payment is declined or fails:

  • The order will not be processed

  • Customers may be required to place the order again using a different payment method

Newsome DIY is not responsible for delays caused by payment issues beyond our control.

8. Order Changes & Cancellations

Orders may be changed or cancelled only before dispatch.
Once an order has been shipped, changes or cancellations are no longer possible and must follow our Returns & Refunds Policy.

9. Promotions & Discounts

Discounts, promotional codes, or special offers:

  • Are subject to specific terms and conditions

  • Cannot be combined unless stated otherwise

  • May be withdrawn or modified at any time

10. Contact Information

For questions related to orders or payments, please contact us at:

Newsome DIY 1a Church Ln Newsome, Huddersfield HD4 6JE United Kingdom
Email: contact@newsomediy.com