Frequently Asked Questions (FAQ)

Below you’ll find answers to some of the most common questions about shopping with Newsome DIY. If you need further assistance, our customer support team is always happy to help.

General Questions

Who is Newsome DIY?

Newsome DIY is an independent online retailer based in Huddersfield, United Kingdom, specialising in DIY, home, and garden products.

How can I contact Newsome DIY?

You can contact us by email at contact@newsomediy.com. We aim to respond to all enquiries during business hours.

Where are you located?

Our business is based in:
1a Church Ln, Newsome, Huddersfield HD4 6JE, United Kingdom.

Orders

How do I place an order?

Orders can be placed directly through our website. Simply add items to your cart, proceed to checkout, and complete payment using one of the available payment methods.

Will I receive an order confirmation?

Yes. Once your order has been placed and payment has been processed successfully, you will receive an order confirmation email.

Can I change or cancel my order?

Orders can be changed or cancelled before dispatch. Once an order has been shipped, it cannot be changed or cancelled and must follow our Returns & Refunds Policy.

Payments

What payment methods do you accept?

We accept secure online payments through approved third-party payment providers. Available payment options are displayed at checkout.

Is my payment information secure?

Yes. All payments are processed using secure, encrypted systems. We do not store full payment card details.

Shipping & Delivery

Where do you ship from?

All orders are processed and shipped from our UK warehouse.

How long does order processing take?

Orders are processed within 1–3 business days, excluding weekends and public holidays.

What delivery options are available?

We offer the following UK delivery options:

  • Economy Shipping: 5–8 business days (Free)

  • Standard Shipping: 3–4 business days (£15)

Delivery times are estimates and may vary due to external factors.

Do you provide order tracking?

Where available, tracking information will be provided once your order has been dispatched.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Customers may request a return within 30 days of receiving their order, subject to our Returns & Refunds Policy.

How do I request a return?

Please email contact@newsomediy.com with your order number and reason for return. Our team will provide return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

When will I receive my refund?

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Products

Are your products new?

Yes. All products sold on Newsome DIY are new unless clearly stated otherwise.

Are product descriptions accurate?

We make every effort to ensure product information is accurate and regularly updated. Minor variations may occur.

Technical & Account Questions

Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

What should I do if I experience technical issues?

If you experience any issues while using our website, please contact us at contact@newsomediy.com and we will assist you.

Contact & Support

When is customer support available?

Customer support is available during our business hours:

  • Monday – Saturday: 8:00 AM – 6:00 PM

  • Sunday: 10:00 AM – 4:00 PM